Refund policy

Refund Policy – Otlobulb 💛

At Otlobulb, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right!

🔄 Returns

You have 14 days from the date of delivery to request a return.

To be eligible, the item must be:

  • In the same condition you received it

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

📝 How to Initiate a Return

  1. Contact us on WhatsApp with your order number and reason for return: +96171287703

  2. We’ll provide a return shipping label and instructions

  3. Send the item back using the label provided

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you about approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–10 business days

⏳ Late or Missing Refunds
If you haven’t received your refund:

  1. Double-check your payment account

  2. Contact your payment provider

  3. Still no refund? Reach out to us on WhatsApp: +96171287703

🔁 Exchanges

We only replace items if they are defective or damaged.
For an exchange of the same product, contact us on WhatsApp: +96171287703

🚚 Return Shipping Costs

  • Our error: We cover return shipping (e.g., wrong or defective item)

  • Other returns: Customer is responsible for return shipping costs

For any questions about returns, refunds, or exchanges, reach us anytime:
📱 WhatsApp: +96171287703
📧 Email: harebhadi@gmail.com